Alerte 3117 1.3.0

The emergency contact numbers 31177 (text messages) and 3117 (contact centre) provide a crucial service, available 24/7 across the French railway system, for reporting dangerous situations of which one may be a witness or victim.

Operators at SNCF respond promptly to incoming calls and liaise with the most appropriate services to ensure assistance and protection. They are trained to handle various emergency scenarios, including Attack Alerts.

Recommendations for Effective Communication:

• Accept geolocation services, as this allows operators and emergency responders to act more swiftly and effectively.
• Utilize text messaging to 3117 instead of making a voice call, as this enables discreet reporting while prioritizing personal safety.

Important Considerations:

• Callers’ phone numbers will be stored for ongoing communication.
• Conversations are recorded in compliance with regulations regarding emergency calls.
• Misuse of this number is subject to legal prosecution.

For any inquiries, please contact us at: [email protected].